Archive For: Customer Service

Customer Service: Can Low Energy Cause a Bad Attitude?

We all know how important it is for anyone in a customer service position to exhibit a customer-friendly attitude. Whether on the telephone or face-to-face, customers almost instantly assess the attitude of person they are dealing with. Most customer service organizations work hard to only hire individuals who exhibit great customer-friendly attitudes, and they often ... Read More
 

How to Handle the Customer from Hell

How Do You Handle an Unreasonable Customer? We all have had customers from hell. They lie to us. They treat us like dogs. They complain. They squeeze us for every last dollar. So what should you do? Of course the easy (and often unrealistic) answer is to just get rid of them. Unfortunately these difficult ... Read More