Archive For: Corporate Culture

Manage Your Fears

Fear and uncertainty are an unpleasant reality when dealing with difficult economic times. How you manage uncertainty is the measure of effective leadership. Fear is endemic in an organization facing hard times. But managers should not show fears they feel to their team. It sends the wrong signal and can cause employees to lose faith. ... Read More
 

The Ultimate Key to Effective Communication

Is there a single “holy grail” of effective communication? For more than 20 years I have been helping organizations and individuals improve their communication effectiveness in both professional and personal settings. I have developed and delivered training on a wide variety of communication topics: presentation skills, high-impact writing, active listening, understanding communication styles, speaking with ... Read More
 

3 Core Questions that Define Organizational Culture

By: Jim Clemmer Jim Clemmer is an international keynote speaker, workshop leader, author, and president of The CLEMMER Group, a North American network of organization, team, and personal improvement consultants based in Kitchener, Ontario, Canada. His other bestsellers include Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance, and his most recent book, ... Read More
 

Exception is a Poor Rule

By: Jim Clemmer Jim Clemmer is an international keynote speaker, workshop leader, author, and president of The CLEMMER Group, a North American network of organization, team, and personal improvement consultants based in Kitchener, Ontario, Canada. His other bestsellers include Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance, and his most recent book, ... Read More
 

6 Components of a Great Corporate Culture

The benefits of a strong corporate culture are both intuitive and supported by social science. According to James L. Heskett, culture “can account for 20-30% of the differential in corporate performance when compared with ‘culturally unremarkable’ competitors.” And HBR writers have offered advice on navigating different geographic cultures, selecting jobs based on culture, changing cultures, ... Read More
 

10 Reasons to Design a Better Corporate Culture

Organizations with strong, adaptive cultures enjoy labor cost advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Key concepts include: ... Read More
 

The Profit Power of Corporate Culture

In the new book The Culture Cycle, Professor Emeritus James L. Heskett demonstrates that developing the right corporate culture helps companies be more profitable and provides sustainable competitive advantage. by Sean Silverthorne Corporate culture is often thought of as a hard-to-define, or soft concept in management circles. Soft not in the sense that it isn’t ... Read More
 

Is Your Corporate Culture Creating Cows?

Is your business environment driving innovation and creativity – or numbness and passivity? CEOs and executive managers understand that today’s rapidly changing global marketplace puts pressure on businesses to become increasingly innovative in order to compete. New products and new ideas are constantly needed to gain that competitive edge. Organizations need ideas. But who produces ... Read More
 

Its Easier to Give Birth than to Raise the Dead

Can You Really Change a Deeply Ingrained Business Culture? It is interesting to hear management consultants talk about changing corporate culture, as if it was a simple matter of communicating the desired change, defining expectations clearly, encouraging early adopters and rewarding success. Of course all of those things are important and can certainly help. But ... Read More