Frontline Learning HomeCustomer Service TrainingProductivity SkillsNegotiation SkillsCommunication SkillsTeam Building SkillsLeadership Training  
    
   

Professional Communication SkillMapTM

 

You can't NOT communicate.
 

From the executive suite to the shop floor to the family dinner table, the quality of your communication with others can increase productivity, minimize conflict and stress, contribute to the development of highly valued professional and personal relationships.

 

The QUANTITY of our communication in the modern, complex business world has increased exponentially, but in many cases the QUALITY has plummeted.

The Purpose of the Professional Communication SkillMap
By objectively identifying communication strengths and development opportunities at both the individual and organizational level, you can focus your communication skills training efforts on those areas most likely to enhance productivity.

The Professional Communication SkillMap™ helps you pinpoint the specific behaviors, skills, habits and attitudes you can develop for improved communication effectiveness. It includes an assessment of behaviors and skills in 8 categories, providing a graphical representation of each individual’s unique strengths and development opportunities. 


Based upon extensive research and field validation, the assessment measures relative strengths and growth opportunities in the following categories:

  • Responsibility

  • Listening

  • Reading

  • Writing

  • E-Mail

  • Speaking

  • Voice Mail

  • Presenting

FACILITATION & COACHING GUIDE - Provides a detailed guide for administering the skills assessment along with a fully scripted 1-hour workshop for each of the 8 categories. Handouts, overhead masters and PowerPoint presentations are also included for each workshop.
 

AUDIO REINFORCEMENT - An audio program is available for each of the 8 categories. Every audio reinforcement program is designed to reinforce the new behaviors, habits and attitudes that are emphasized in the Facilitated workshops.
Click here to request a free preview.
 

 

 
   

info@frontlinelearning.com    (763) 390-2430