Monthly Archives: May 2013

Customer Service: Can Low Energy Cause a Bad Attitude?

We all know how important it is for anyone in a customer service position to exhibit a customer-friendly attitude. Whether on the telephone or face-to-face, customers almost instantly assess the attitude of person they are dealing with. Most customer service organizations work hard to only hire individuals who exhibit great customer-friendly attitudes, and they often ... Read More

12 Strategies for High-Impact Corporate Training

For more than 20 years we have been developing and delivering corporate training programs, in a broad range of complex and competitive industries. We continually refined and improved our process, always looking for opportunities to improve both learner satisfaction and business impact. Here, in no particular order, are the 12 key principles and practices that ... Read More